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How To Report a Lost or Stolen Debit Card

Take the following steps immediately to prevent any unauthorized transactions.

  • Monday–Friday, from 9:00am–5:00pm: Call any State Bank Financial branch to cancel your card and order a new card.
  • Call our Intellibank: 24 Hour Telephone Banking at 608.791.4277 or 800.795.6835. Canceling your card using this system is permanent. The bank cannot reactivate your card at a later date, you will need to see your personal banker to reissue a new card.
  • If you are not signed up for Intellibank and it is after hours: please contact State Bank Financial at 800.880.7151 and leave a confidential voice message. We will need the following information:
    • Name
    • Account Number
    • Telephone number at which you may be reached