Mobile Banking Debit Card Controls
Take Control and Prevent Fraud
The best way to prevent fraud is by having tools available at your fingertips to help monitor your account. You can now protect your debit card from our SBF Mobile App.
Card Controls, within the SBF Mobile App, allows you to monitor and set limits on your debit card when and where it is convenient for you.
You can help prevent fraud AND get real-time notifications while having instant access to your account activity when you use these features:
- Turn your debit card on and off from your phone without needing to call the bank
- Customize controls to your specific spending
- Set limits on specific locations where your debit card can be used
- Control dollar limits spent per transaction
- Real-time alerts every time your card is used
CARD CONTROLS FAQ
What is Card Controls?
Card Controls within the SBF mobile app allows you to control how and where your debit card is used. It is a simple and secure way to manage and monitor your payment transaction activity. Implementing Card Controls can help keep your payment debit card safe and provide instant alerts whenever your card is used.
What is required to use it?
SBF mobile app Card Controls requires you have a debit card account issued from SBF. You will also need an Apple or Android smartphone. After downloading the app, your card will automatically be linked, you just need to set your card controls and alerts.
How do I get the SBF Mobile app?
Is there a fee to use the app?
No. It is provided to you at no cost so you can have more control over your card.
How many cards can I register?
Card controls will only work with your current SBF debit card.
What kind of mobile devices are supported?
Android – OS version 5.0 or later
Apple– iOS version 9.0 or later
CONTROLS & ALERTS
How do I begin managing and monitoring my payment activity?
You can begin using the service immediately after logging into your SBF mobile app. When turning the card off, the little green button in the top right corner of the card image will turn gray after you confirm to disable. This means that all transactions (except recurring) will be declined. When ready to make a purchase, you can turn the card back on instantly.
In addition to the card on/off function, you can start selectively setting controls and alerts by transaction type (in-store, online, mobile, ATM, etc.), as well as merchant types (department stores, groceries, gas, etc.). You can also set transaction spend limit, select geographic locations where the card can be used, and receive real-time alerts.
What is a real-time alert?
A real time alert is an immediate push notification sent to the app. You can select to be alerted on all payment transactions or you can choose just to be alerted for “selected” transactions. Alerts are available by spend limits, location, transaction type and/or merchant category. Alerts are located in the “more” selection within the SBF mobile app.
By turning my card off am I closing my account?
No. Using card controls does not change the status of your account.
How long does it take for a control or alert setting to take effect?
Controls and alerts come into effect immediately after you save your preferences..
If I have my card turned off will my recurring transactions go through?
Yes. Recurring transactions (Auto Pay) will be approved while your card is turned OFF, unless recurring transactions have been turned OFF prior to your card being turned OFF.
Can I use My Location, My Regions and International at the same time?
No My Location, My Regions, and the International card control cannot be used in conjunction with one another. You have the ability to set 3 regions for your debit card to be used.
I turned my card on and set My Location. I was at the merchant, and my transaction was still declined. Why?
A common reason for this is the location has to always be on within the SBF mobile app if you are using the location feature. Please note: The transaction could also be declined because of external factors like insufficient funds or fraud monitoring. For more information on why a transaction was declined for reasons other than card controls, please contact SBF.
What are Alert Preferences?
Alerts let you know every time a card transaction is attempted. You can choose to be alerted for all, or individually selected transactions. Selected alerts are also available by location, transaction type, merchant type, and threshold amount.
My alerts are supposed to notify me of every transaction, but I am not receiving them.
A common reason for not receiving alerts is due to your mobile device’s notification settings for the SBF Mobile app. If notifications are turned off at the operating system level for the app, SBF Mobile app will not be able to deliver alerts to your device.
If additional assistance is needed, the support agents at your financial institution will gladly assist you.
MANAGING THE APP
Once I get a new, replacement smartphone how do I begin using the service again?
Simply download the app to your new smartphone and login with your current user id and password. Your control preferences will remain in place, but your alert preferences will need to be reset.
I received a new card number. Will it be automatically updated in the app?
When your card is reissued with a new card number, you will need to re-establish the card control and alert settings you had for your prior debit card.
If your card is reissued with the existing card number, you will not need to add it to the app again.
What if I need help with the app?
There is a “Help” function within the app, as well as a “Contact Us” section where you can send an email to your financial institution.
Already had the SecureLock App, what do I do now?
The settings in your current SecureLock App for you SBF debit card, will move into the card controls and alerts in the SBF Mobile App. You will be getting duplicate notifications if you have both enabled. You can remove your card from SecurLOCK Equip App then delete the app to no longer get the duplicate notifications and have everything in one easy to access app.