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COVID-19 Update May 14, 2020

May 14, 2020 Post

We Are Here For You

 
As we enter into the 2nd month of the “new normal” State Bank Financial continues monitoring the evolving data related to COVID-19 and is working to ensure the safety of our customers and associates. We also are working with area businesses, customers, and municipalities as various challenges and opportunities arise.
 
I am proud to share that we are helping businesses continue to operate, homeowners with new mortgages, and customers conduct the necessary banking transactions to live life. I wanted to personally encourage you to reach out to us with questions, or if you need help navigating any of your banking needs.
 
Our online and mobile banking team has been available to help with new technology options that will help you complete banking transactions. Our drive-through, night depositories and ATM's continue to provide options for your convenience. We continue, on a limited basis, to offer appointment only access to our lobby locations for customers who have Safety Deposit box needs, a scheduled loan closing, or for business customers with coin needs. 
 
In an attempt to mitigate the COVID-19 situation, our lobby access is available by appointment by calling:
800-880-7151. Our goal is to minimize risk for you and our associates during this time. In addition, we would remind you for updated reports on COVID-19 please visit the CDC website. We are planning for the re-opening of all our lobby locations, and we are following the State of Wisconsin guidance on Safer at Home in evaluating and preparing for this opportunity.
 
These continue to be unique times and we are here to help you. Throughout our 160+ year history, we have always strived to serve our communities and ensure that your financial security and success is a priority. 
 
Thank you for your business and your trust.
 
Sincerely,
 
Tim Kotnour
President & CEO
State Bank Financial
 

Here to Help

Want to bank online?
Deposit Checks with your Phone?
Check your balances from anywhere?
Pay bills from your computer or phone?

It's all possible with our High Tech and High Touch Digital Banking Services.  Call or Click and we will get you set up today!

Connect with our Branch Managers to get started on Digital Banking.

 

April 24, 2020 Post 

Three numbers we are proud of 227, 10, 3000+!

Our Employees, my wife and I want you to know we really appreciate all the work and effort you put in for this loan to happen for us. We know we are one of few companies that received this loan for the multiples that we know applied. Again - Thank you so much.

State Bank Financial Business Customer, Western WI

There are so many things to reflect on and try to react to during this unique time in business.  You are hearing and seeing stories of resilience, of victories, and of communities coming together to help each other when and where they can.  To the frontline workers, the nurses, doctors, EMT, fire fighters and law enforcement you can’t help but say thank you.  And, the dangerous part of starting to thank people is of course you leave out someone or something that you meant to recognize.  (Teachers, public transportation, in-take medical personnel, delivery and truck drivers….see I knew this would get dangerous.)

One thing at State Bank Financial that we have always been proud of over our 160+ years of business is that we have always been connected to the communities we serve.  Supporting where we can, and when we can, but perhaps the greatest way we help is by coming alongside people.  People that are our neighbors, our customers, business owners, farm families, and our common community. 

Recently we had the opportunity to mobilize our Business Banking team to come alongside area businesses to participate in the Small Business Administration (SBA) Paycheck Protection Program (PPP).  We have had a Small Business Advisory Group in place for quite a while at State Bank Financial.  (This group is very versed in many aspects of small business, including SBA programs).  Our Small Business Advisory Group, along with additional hands from multiple departments, were able to navigate the complexity of this government program very quickly and more importantly help to shore up some major funding for area businesses.

This is typically where banks puff up a little bit, and why wouldn’t they, we could as well.  But… for us, for our team, we are very proud of what was accomplished and there are lot of numbers with plenty of zero’s we could throw in here.  But, the three numbers we are most proud of are pretty simple: 227, 10 and 3000+

227.  That’s the number of loan applications we were able to process and secure for businesses in the communities we serve.  That means 227 businesses were able to tap into the CARES Act PPP funding to help cover the cost of payroll for their employees, associates, team members, and any other term that is in vogue today for describing the great men and women that keep the lights on, the grocery store stocked, the trucks running, the cows milked and the wheels of this economic engine turning.

10.  This was the number of days the SBA gave financial institutions and businesses to get all the documentation, applications and forms filled out and submitted to be considered for this funding.  10 days, even with a 10 hour-day, that meant we averaged 2.27 applications per hour. (I know…I used another number…well we are bankers.) The truth is, to get it done we worked nights and weekends and we would do it all again.  We have some of the most dedicated, smart, hard working team members I could ever hope for.  And, guess who was right there at the ready, our local business owners.  Documentation is a reality in any financial solution and when questions came up, we reached out and they took our calls and questions and responded quickly as well.  I have been in the industry for 35+ years and it really was one of the finest moments, in regard, to what a true business relationship should look like between a local company and a local financial institution.  It was about keeping the community strong – for the business owner, their employees and all the pieces of that puzzle that need to stay together.

3000+.  I suppose that is the big number.  Over 3000 people will continue to get wages.  That means food on the table, roofs over heads, kids cared for and a chance to regroup, re-set and rebound so that we can be as strong as possible when the dust settles.  Which it will.

 227, 10 and 3000+:  Those are the numbers that really matter and no doubt they are all worth celebrating for sure.  In the meanwhile, thank you for trusting all of us at State Bank Financial. Stay safe and be well.

Sincerely,

 

Mark Carpenter

Executive Vice President

Business Banking

To reach the State Bank Financial Small Business Advisory Group email: [email protected]

To connect with State Bank Financial concerning other matters call 1.800.880.7151

April 9, 2020 Post

Tim Kotnour, President & CEO of State Bank Financial provides a message on recent updates related to Covid-19, lobby access and the Payroll Protection Program. (PPP)

We are here for you. Let us know how we can help you and connect with State Bank Financial @ 1.800.880.7151.

April 2, 2020 Post

State Bank Financial Extends Lobby Closures

As State Bank Financial continues monitoring the evolving data related to COVID-19 we are working to ensure the safety of our customers and associates. With that commitment in mind, we have made the difficult decision to extend the closure and restricted lobby access at all our locations. This decision is based on the guidance and recommendations of our elected officials as well as our continued commitment to safety for you.

For general banking services we will conduct all transactions through our drive-thru, night depositories, ATM’s and through our Digital Banking Services. In addition, we will offer, on a limited basis, appointment only access to our lobby locations for customers that have Safety Deposit box needs, a scheduled loan closing, or for business customers with coin needs. 

Again, in an attempt to mitigate the COVID-19 situation, our lobby access is on an appointment only basis by calling: 800-880-7151. Our goal is to minimize risk for you and our associates during this difficult time. In addition, we would remind you for updated reports on COVID-19 please visit the CDC website.

These continue to be unique times and we are here to help you. Through-out our 160+ year history, we have always strived to serve our communities and ensure that your financial security and success is a priority. 

Thank you for your business and your trust.

Tim Kotnour

President & CEO

State Bank Financial

 

Additional Banking Services Are Available

to Assist You

 

Digital Banking Services: Online, italk (phone), Mobile, Deposit Capture and Bill Pay

We have a full suite of services available for you to manage your accounts. These services are 24/7/365 and allow you to check balances, view transactions, make payments and more. To learn more please visit our Digital Banking Services. We are available to help you get set up for these services. 

Please call during business hours at 800-880-7151.  Learn more.

 

Drive-Thru and Night Deposit Box Services

Our drive thru services remain available during regular hours and offer most banking services. Customers may also continue to use the night drop boxes available at all of our locations. Drive-Thru locations/hours.

 

ATMs

Our ATMs, located in our drive thru lanes in La Crosse, Shelby, Onalaska and Sparta, are accessible 24/7/365.

 ATM locations.

 

Telephone

Our free telephone banking service offers 24-hour access to your accounts from any touch-tone phone. 

Learn More.

Manage several banking functions at the sound of a dial tone:

·     Check account balances

·     Transfer funds

·     Review your most recent transactions

 

For Assistance Please Call

1.800.880.7151

 

March 26, 2020 Post

State Bank Financial Support and Help

So many things have changed in the last few weeks, and from all of us at State Bank Financial we hope you are safe, secure and staying healthy.

I want to take a moment to remind you we are here for you and want to help you navigate your way through this unprecedented time.

We have staff available to answer your questions via email, text, or phone. See the link in the below that will take you to our Branch Managers. They can assist you with any banking issue you may be experiencing.

I would also encourage you to consider using our Digital Banking Tools. We have a full suite of services and tools that can keep your money safe, keep you safe and provide you a tremendous level of banking convenience.

Please call one of our Business or Retail Bankers and let us be of assistance.
Toll Free: 888.880.7151
Email: [email protected]

Thank you for your trust and the privilege to be your bank.  Please see additional information below that will be helpful to you during this time. 

Tim Kotnour
President & CEO
State Bank Financial

Here to Help

Want to bank online?
Deposit Checks with your Phone?
Check your balances from anywhere?
Pay bills from your computer or phone?

It's all possible with our High Tech and High Touch Digital Banking Services.  Call or Click and we will get you set up today!

Connect with our Branch Managers to get started on Digital Banking.

Looking to do your personal or business banking without coming to the branch? We can show you how.

We love to see you and we miss you in our lobby, but social distancing means we have to change the way we interact with our customers during this time. If you look at the graph above, did you know that our Digital Banking Solutions and Drive-Thru's can handle all of these transactions at State Bank Financial? Thats right! We have solutions for all of these activities that can keep you safe.

If you want to:
Depositing a Check: Use our Mobile Deposit Capture and you are able to snap, click and send a picture of your check to State Bank Financial for deposit. It really is that simple. Snap! Click! Send. OR come through our Drive-Thru.
Withdraw and Deposit Cash: No problem with any of our convenient ATM's or at any of our Drive-Thru services. WHICH all of our Drive-Thru locations remain open.
Speaking with us is easy: 1.800.880.7151 and use the menu to select your branch, your banker or your department. We love to talk with you and help. 
State Bank Mobile App: Carry your accounts with you right on your phone. Download our Mobile App now! Here you will find links to both the Apple and Android store.  Click and get started when you visit our Mobile App page.

Sad but true, the Scammers are exploiting COVID-19 
We are starting to hear and see attempts by Scammers to take advantage of this crisis. Jeff Garbers, Vice President, Security at State Bank Financial gives helpful tips and reminders at our Thought Leadership Blog. Read the complete Blog.

Five Simple Tips:
1. Be aware that people (scammers) are trying to do this.
2. Scammers want funds quickly and a manner that lets them remain anonymous.
3. Scammers may ask you to help them.
4. If it sounds too good to be true, it probably is.
5. NEVER send cash, or give PIN, Account Numbers or Personal Information.

Read more: Thought Leadership Blog

 

 

March 18, 2020 Post

State Bank Financial temporarily closing lobby access on Thursday, March 19, 2020
 
As State Bank Financial continues monitoring the evolving data related to COVID-19 we are working to ensure the safety of our customers and associates. With that commitment in mind, we have made the difficult decision to close and restrict lobby access at all our locations.
 
These changes will go into effect, Thursday, March 19, 2020 and we will anticipate returning to full branch lobby access as of Monday, April 6, 2020. We will continue to monitor the situation in each of our markets.
 
For general banking services we will conduct all transactions through our drive-thru, night depositories, ATM’s and through our Digital Banking Services. In addition, we will offer, on a limited basis, appointment only access to our lobby locations for customers that have Safety Deposit box needs, a scheduled loan closing, or for business customers with coin needs. 
 
Again, in an attempt to mitigate the COVID-19 situation, our lobby access is on an appointment only basis by calling: 800-880-7151. Our goal is to minimize risk for you and our associates during this difficult time. 
 
We remind you that we offer many options to serve you and your banking needs. 
 
Digital Banking Services: Online, italk (phone), Mobile, Deposit Capture and Bill Pay
We have a full suite of services available for you to manage your accounts. These services are 24/7/365 and allow you to check balances, view transactions, make payments and more. To learn more please visit our Digital Banking Services. We are available to help you get set up for these services. Please call during business hours at 800-880-7151.  Learn more.
 
Drive-Thru and Night Deposit Box Services
Our drive thru services remain available during regular hours and offer most banking services. Customers may also continue to use the night drop boxes available at all of our locations. Drive-Thru locations/hours.
 
ATMs
Our ATMs, located in our drive thru lanes in La Crosse, Shelby, Onalaska and Sparta, are accessible 24/7/365. ATM locations.
 
Telephone
Our free telephone banking service offers 24-hour access to your accounts from any touch-tone phone. 
Manage several banking functions at the sound of a dial tone:
·     Check account balances
·     Transfer funds
·     Review your most recent transactions
  
In addition, we would remind you for updated reports on COVID-19 please visit the CDC Website. 
 
As we go forward, we are hopeful that simple acts like sanitizing and social distancing, amongst others, help to flatten the trajectory of the virus. These continue to be unique times and we remind you that we are here as your community bank to help you. Through-out our 160+ year history, we have always strived to serve our communities and ensure that your financial security and success is a priority. 
 
Thank you for your business and your trust.